GENERAL TERMS AND CONDITIONS
GENERAL TERMS AND CONDITIONS OF BUSINESS OF THE COMPANY Bowling Academy, sro
The company Bowling Academy, sro with its registered office at Blankytná 1161 010 03 Žilina, Company ID: 50 418 645 , Tax ID: 212 033 0850 , VAT ID: SK2120330850 , registered in the Commercial Register kept by the District Court of Žilina, section: Sro, entry No. 66183/L . Online store operator (hereinafter referred to as the "Seller") hereby publishes its general terms and conditions (hereinafter referred to as the "GTC"), which apply to the purchase of goods offered by the Seller in its online store - e-shop on the website www.bowlingshopzilina.sk (hereinafter referred to as the "Site").
I. GENERAL PROVISIONS
By placing an order, the Buyer accepts these GTC of the Seller for the regulation of the mutual rights and obligations of the parties in the relationship arising from the sale of the Goods by the Seller. The relations between the Buyer and the Seller are governed by these GTC, which are binding on both parties, unless otherwise expressly provided for in the concluded contract. The GTC define the rights and obligations of the Seller and its customers (buyers) and in their current wording form the content of the purchase contract (for the delivery of goods), or are an integral part of it. Rights and obligations not expressly regulated by these GTC are governed by the provisions of the relevant legal regulations, in particular the Civil Code as amended.
II. ORDER OF GOODS, SUBJECT OF THE CONTRACT AND ITS CONCLUSION
2.1 All orders placed through the website www.bowlingshopzilina.sk are considered binding. By placing an order, the buyer confirms that he has read and agrees to these general terms and conditions. Information about the individual technical steps leading to the conclusion of a contract for the purchase of goods (hereinafter also the "Contract") is evident from the ordering process in our online store and the buyer has the opportunity to check and possibly correct it before sending the order. After placing the desired goods in the so-called basket and entering all contact details, the buyer sends/confirms the order. Immediately after receiving the order for sending the goods to the address specified by the buyer, the seller confirms this acceptance to the buyer by e-mail, to the buyer's e-mail address specified in the user interface or in the order. Confirmation of the order by the seller concludes the contract. From this moment on, mutual rights and obligations arise between the buyer and the seller. The subject of purchase/sale under the Contract are only the items of Goods expressly stated in the order/Contract, unless otherwise agreed between the Buyer and the Seller.
2.2 The validity of an electronic order is conditional on the completion of all forms, prescribed data and requirements.
2.3 Ownership of the goods passes to the buyer upon receipt of the goods, subject to payment of the purchase price.
2.4. The purchase of Goods through the Website is offered by the Seller as part of its retail activities and is not intended for the sale of Goods for the purpose of resale within the Buyer's business activities. In the event that the Buyer wishes to purchase Goods for the purpose of carrying out his business and economic activities, he is obliged to indicate this when placing the order and to fulfill the obligations set by the Seller leading to the conclusion of the Agreement, which may not occur through the Website, at the Seller's discretion.
2.5 The Seller is not responsible for the Buyer not receiving the relevant electronic communication, or the ordered Goods, if the delivery to the addresses was shared by the Buyer, however, the relevant addresses are (only/also) the right of a third party who accepted the delivery, or refused it, etc. The Seller is neither able nor authorized to ascertain and check the correctness of the data entered by the Buyer when ordering the Goods. The Buyer is responsible for the correctness and appropriateness of the filled-in data and bears all risks associated with the data entered when ordering the Goods.
2.6 The Supplier does not guarantee the immediate availability of all items of goods. The availability of goods will always be confirmed upon request. The Buyer acknowledges that with regard to the implementation of the purchase through the Website and the updating of the relevant data on the Website, it may happen that the Goods ordered by the Buyer are already sold out (even though they are still listed as available on the Website). In this case, the Seller will inform the Buyer of this fact immediately after it becomes aware of it. If the parties do not agree otherwise within 5 business days (on extending the order deadline or otherwise changing the order), the Contract shall terminate and neither party is entitled to request any compensation from the other party, etc.
2.7 By the concluded Contract, the Seller undertakes to deliver to the Buyer: undamaged goods in accordance with the specification or with the properties usual for the given type of Goods:
– according to the specification in the placed order/Contract,
– compliant with all standards, regulations and orders valid in the territory of the Slovak Republic,
– the proof of payment is physically inserted in paper form into the delivered package with the goods.
III. PLACE OF FULFILLMENT/DELIVERY
3.1 Place of performance – delivery of the Goods is the place specified by the Buyer in the order/Contract. The Seller delivers to all delivery addresses in the Slovak Republic and the EU. Ownership of the Goods passes to the Buyer upon delivery of the Goods to the address specified by the Buyer (regardless of where the Goods were received).
3.2 The goods are delivered from the premises of Bowling Academy, sro with its registered office at Kamenná 3, 010 01 Žilina, or directly from our partner's warehouse.
3.3 The place of delivery of the goods is the address specified by the buyer in the order form.
3.4 The contact point within the e-shop is the Seller's telephone number (tel. no.: +421 911 744 663 , e-mail: stepanek@bowlingacademy.sk ).
3.5 In the event that the Buyer orders the Goods for a third party (contract in favor of a third party), the third party acquires the right to the Goods by taking them over (and becomes its buyer with all rights and obligations). In the event that the third party rejects the Goods, the Buyer acquires the rights to the Goods and the Contract continues to apply between the Buyer and the Seller. If the Buyer sells the Goods to a third party, the third party does not acquire any rights against the Seller.
3.6 The Buyer is obliged to check and examine the Goods properly and thoroughly upon receipt. In the event that he notices damage to the Goods or notices any other discrepancy with the order, he is obliged to notify the Seller of this fact without undue delay in the manner specified below in order to claim damage to the Goods (complaint).
IV. PRIZE
4.1 The purchase prices of the Goods stated on the Website are valid at the time of ordering the Goods/concluding the Contract. The Seller reserves the right to change prices before concluding the Contract (in the event of a printing error, the Goods are sold at the error-free price, if it was obvious, and in the event of a non-obvious but demonstrable printing error, the Contract is not concluded), in the event of changes in exchange rates, a significant increase in inflation or significant changes in the supply conditions of manufacturers and other suppliers of the Goods, at any time before concluding the Contract - by final confirmation of the order.
4.2 The purchase price is considered paid with regard to the choice of payment method only by crediting the entire purchase price for the Goods to the Seller's account, or by paying in cash to the shipping company in the case of payment on delivery.
4.3 The purchase price stated on the Website within the order and the concluded Contract is the final price for the purchase of the Goods, including the price for delivery, including all taxes, fees, etc., unless otherwise expressly stated on the Website within the order/Contract.
4.4 The Seller is not obliged, but is entitled, to deliver to the Buyer an invoice or other document relating to the price (and its payment). The document on the amount of the price and the obligation to pay it agreed between the Seller and the Buyer is the order/Contract.
4.5 The Buyer is obliged to pay the purchase price in the manner chosen by him, including the price for the method of delivery of the Goods chosen by him.
V. DELIVERY CONDITIONS
5.1 The Seller dispatches, i.e. sends the Goods within the period specified on the Website for the ordered Goods.
5.2 The goods are handed over to the selected carrier (delivery method) within the period for dispatch/dispatch of the Goods. From the moment of dispatch, the goods are delivered within 48 hours to the carrier below:
- www.posta.sk
- www.dpd.sk
5.3 The price for shipping the Goods is calculated by the sales system dynamically according to the ordered goods.
5.4 The period for dispatching/dispatching the Goods shall commence on the date of conclusion of the Contract and, in the event of payment of the price for delivery of the Goods in a manner other than upon receipt of the Goods, from the moment of payment of the price for delivery of the Goods. The period for dispatch may be extended, in accordance with the circumstances, if the delay is caused by force majeure or circumstances beyond the Seller's control. If the Seller is unable to dispatch the Goods within the specified period, it shall notify the Buyer of this fact without undue delay.
5.5 If the parties do not agree otherwise within 5 working days (on extending the delivery date of the Goods or making other changes to the order), the Contract shall terminate and neither party is entitled to demand any compensation, etc. from the other party.
VI. COSTS OF DELIVERY OF GOODS
6.1 In addition to the purchase price, the Buyer is obliged to pay the Seller the costs/price for the delivery of the Goods in the same manner as the purchase price for the Goods, namely at the price stated for the method of delivery of the Goods chosen by him.
6.2 The Seller may - according to the information provided upon delivery of the Goods - deliver the Goods free of charge or at discounted prices above a certain purchase price.
VII. PAYMENT METHOD
7.1 The Buyer is obliged to pay the price for the Goods, i.e. the Purchase Price, the price for delivery of the Goods and the price for the payment method chosen by him, or other agreed prices, by one of the methods enabled by the Seller, i.e.
(i) so-called cash on delivery – i.e. cash upon receipt of the shipment,
(ii) by online payment through the payment system used by the Seller.
VIII. WITHDRAWAL FROM THE CONTRACT WITHOUT REASON, EXCHANGE OF GOODS
8.1 The Buyer has the right to withdraw from the contract for the purchase of Goods concluded through the Site/from the purchase of Goods made through the Site (means of distance communication) without giving a reason under the conditions set out below.
8.2 The Buyer has the right to withdraw from the Contract without giving any reason, within 14 days from the date of receipt of the Goods (delivery of the last part of the Goods).
8.3 The Buyer shall deliver a written notice of withdrawal to the Seller together with the goods to be returned:
(i) to the address of Bowling Academy, sro with its registered office at Kamenná 3, 010 01 Žilina , namely:
(ii) via the form on the Website (withdrawal from the purchase contract within 14 days of receipt), the buyer places the form together with proof of payment (receipt) in the shipment. The goods will be sent back as a regular shipment. Cash on delivery will not be accepted!
(iii) in person at another mutually agreed upon location.
8.4 The withdrawal period is met if the notice of withdrawal from the contract is sent before the expiry of the relevant 14-day period.
8.5 In case of doubt as to whether the Goods were purchased from the Seller, the Buyer is obliged to prove, upon the Seller's request, that the Goods were purchased from the Seller under the Contract from which they are withdrawn.
8.6 The Seller shall return to the Buyer without undue delay, no later than 14 days from the date of receipt of the notice of withdrawal from the Contract, all funds, including delivery costs, received from the Buyer under the Contract, by bank transfer to the account number specified by the Seller on the withdrawal form. The Seller shall return to the Buyer the funds received by another method only if the Buyer has agreed to this and if this does not incur additional costs. If the Buyer personally delivers the withdrawal from the contract together with the goods to the company's registered office, the funds will be returned to him by transfer to a bank account.
8.7 If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller, even in cases where the goods cannot be returned by regular mail due to their nature.
8.8 The Seller is not obliged to return the received funds to the Buyer before the Buyer hands over the Goods or proves that he has sent the Goods.
8.9 The Buyer shall be liable to the Seller for any reduction in the value of the Goods resulting from handling the Goods in a manner other than that which is necessary to handle them in view of their nature and properties in order to familiarize themselves with the nature and properties of the Goods, including their functionality, in the household (hereinafter referred to as the "Replacement"). The Seller shall claim Compensation from the Buyer by sending the Buyer the funds received from the Buyer for the purchase of the Goods, reduced by the Compensation.
IX. EXCHANGE OF GOODS
9.1 The Buyer has the right to exchange goods, which can be carried out at the company's headquarters or at a previously agreed upon location, always at a total price for the product equal to or higher than the purchase price for the original product. In the event that the price of the new product is higher, the difference in price will be paid directly to the Seller in advance by bank transfer. The returned goods will be in their original packaging, unused, undamaged, including any accessories, and capable of being resold. The Buyer will be presented with a proof of purchase for the returned goods. We recommend that you arrange the exchange of goods by sending them in advance by telephone (tel. no.: +421 911 744 663 ).
X. PROTECTION OF PERSONAL DATA
10.1 The Seller will process the personal data communicated by the Buyer when purchasing the Goods and the Buyer agrees to this processing of personal data and their use as set out below by communicating them to the Seller. The Seller processes the data for the purpose of implementing the purchase of the Goods and the associated rights and obligations and for use in the context of offering the Seller's Goods (e.g. marketing campaigns, organization of activities within the loyalty program, etc.).
10.2 The Seller will process this data for the above-mentioned purpose in accordance with applicable legal regulations.
10.3 The Seller may transfer personal data to servers located outside the Slovak Republic or to branches or other trusted third-party companies from other countries that process personal information.
10.4 The Seller will use all appropriate means and appropriate measures to protect personal data, and will also require the same from all third parties that will process personal data.
10.5 If the Buyer has any questions, comments or concerns regarding the handling of personal data, he/she may contact the Seller at any time at the following e-mail address: stepanek@bowlingacademy.sk .
10.6 The Buyer has the right to contact the Seller (at the e-mail address: stepanek@bowlingacademy.sk ), especially in the following cases:
(i) if you do not wish to be contacted in the future,
(ii) if he would like to obtain information about his personal data that is being processed,
(iii) if he/she wants to correct, update, block, destroy or delete his/her personal data,
(iv) if he/she wants to report any misuse of personal data.
10.7 Bowling Academy, sro , as the administrator, processes personal data in accordance with Act No. 122/2013 Coll. on the protection of personal data and on amendments and supplements to certain acts, for the purpose of offering trade or services.
10.8 The Buyer agrees that his personal data may be provided to third parties, i.e. entities cooperating with the Seller, such as courier services, advertising agencies, shipping agencies, printing companies and the like.
10.9 Consent to the processing of personal data is granted for the period necessary to fulfill the purpose, until the withdrawal of this consent, or until the termination of the activity. Consent can be withdrawn at any time in writing and the administrator will destroy the data without undue delay.
10.10 Additional information on personal data protection may be provided elsewhere on the Site.
XI. ALTERNATIVE DISPUTE RESOLUTION
11.1 The Buyer – the consumer – has the right to contact the Seller with a request for redress (by e-mail to stepanek@bowlingacademy.sk ) if he is not satisfied with the manner in which the Seller has handled his complaint or if he believes that the Seller has violated his rights. If the Seller responds negatively to this request or does not respond to it within 30 days of its sending, the Buyer has the right to submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution entity (hereinafter referred to as the “ADR entity”), pursuant to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts (hereinafter referred to as the “ADR Act”). ADR entities are authorities and authorized legal entities pursuant to Section 3 of the ADR Act. The consumer may submit a proposal in the manner specified in Section 12 of the ADR Act. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk.
11.2 The Buyer may also file a complaint through the alternative dispute resolution platform RSO, which is available online at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
11.3 Alternative dispute resolution may only be used by the Buyer - consumer - a natural person who, when concluding and performing a consumer contract, is not acting within the scope of his business activity, employment or profession. Alternative dispute resolution only applies to a dispute between the consumer and the Seller, arising from or related to a consumer contract. Alternative dispute resolution only applies to contracts concluded at a distance. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating alternative dispute resolution up to a maximum of EUR 5 including VAT.
XI. FINAL PROVISIONS
11.1 These GTC apply in the version stated on the Seller's Website on the date of confirmation of the Order, unless otherwise agreed in writing between the parties. If the order is submitted after the date on which the GTC were changed, the GTC apply in the current version.
11.2 If, for any reason (error, etc.), the provisions of these GTC deviate from the statutory provisions for the protection of buyers - consumers, they shall be disregarded. This also applies if the Buyer waives the right granted to him by law.
11.3 The Seller is entitled to change these GTC at its discretion, provided that the change to the GTC will always be published on the Site, or the GTC in its current version will always be listed on the Site.
Valid from 16.11.2024
